Management guru Peter Drucker is often quoted as saying that “you can’t manage what you can’t measure.” While its possible and quite useful to measure productivity in a manufacturing or services world, is it feasible to do so in the world of software development? Obviously one can count the number or widgets cranked out in a hour, or cups of coffee served or patients attended to in a day – but software? Isn’t that like magic?
Irrespective of whether the enterprise is fighting for survival, maintaining competitiveness, or breaking away, technology plays a vital and pivotal role. The CIO as the “wielder” of this powerful force must balance innovation, keeping the lights on and removing obstacles and deadweight to thrive in this knowledge economy. What is more, he/she needs to perform with agility, on a tight budget and communicate eloquently while maneuvering forward on uncharted territories.